Crisis Management Framework

Here's a very simple framework I use when dealing with a crisis at work.  The framework has worked well for me in the past.  Sometimes simply having a framework for dealing with an unexpected event can inspire confidence and help you get your clients and team focused on solutions.

  1. What happened?
  2. How did it happen?
  3. What are we doing to fix?
  4. How are we going to prevent it from happening again?  (include both short term solutions and long term solutions)