Crisis Management Framework
Here's a very simple framework I use when dealing with a crisis at work. The framework has worked well for me in the past. Sometimes simply having a framework for dealing with an unexpected event can inspire confidence and help you get your clients and team focused on solutions.
- What happened?
- How did it happen?
- What are we doing to fix?
- How are we going to prevent it from happening again? (include both short term solutions and long term solutions)
